Shipping policy

1. ORDER PROCESSING

Processing for handmade items may take up to 14 business days. While orders may be completed sooner, this timeframe serves as the standard processing period agreed to at the time of purchase.

Orders are processed on business days only, excluding weekends and holidays. Once an order has been placed, you have 24 hours to submit a cancellation, as processing begins immediately upon submission.

2. SHIPPING AND DELIVERY

Shipping timeframes provided at checkout are estimates only and are not guaranteed. Delivery timelines commence only after order processing has been completed.

NRS BAE shall not be held responsible for delays caused by shipping carriers, weather conditions, customs processing, or other circumstances beyond its control.

3. ORDER TRACKING

Upon shipment, customers will receive a tracking number via email or SMS. Tracking updates are generated by the shipping carrier and may require additional time to reflect movement within the carrier’s system.

4. RISK OF LOSS

All orders are fulfilled through third-party carriers. Title to and risk of loss pass to the customer at the time the shipment is transferred to the carrier.

If a shipment is marked as “delivered” by the carrier, the order shall be deemed fulfilled. NRS BAE shall not be responsible for lost, stolen, or misdelivered packages.

5. SHIPPING ADDRESS ACCURACY

Customers are solely responsible for ensuring that all shipping information provided at checkout is accurate and complete.

NRS BAE shall not be responsible for orders shipped to incorrect or incomplete addresses provided by the customer. In the event a package is returned due to an address error, the customer will be responsible for any additional shipping fees required for redelivery.

6. SHIPPING INSURANCE

Shipping insurance may be offered at checkout as an optional service. If selected, such coverage may provide protection against loss, theft, or damage during transit, subject to claim approval.

If shipping insurance is declined, the customer assumes full responsibility for the shipment once it has been transferred to the carrier.

7. CLAIMS AND SUPPORT

In the event of shipping issues, customers are required to contact the shipping carrier directly to initiate any investigation or claim.

While NRS BAE may provide assistance at its discretion, it shall have no obligation to replace or refund orders that have been marked as delivered by the carrier.